Senior Fulfillment Operations Leader

TikTok Inc.; Georgia; On-site; USD 110,000 - 150,000; Full time

Job summary

TikTok Shop's Supply Chain & Logistics is seeking an experienced Fulfillment Node Operations Manager to oversee building operations, maintenance, and compliance for a safe, productive, and comfortable workplace. The role focuses on end-to-end e-commerce fulfillment, KPIs, and peak-season planning to optimize delivery experiences while controlling costs across regional operations.

Collaboration with cross-functional teams and third-party providers is essential to drive improvements and achieve

Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or equivalent practical experience.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with understanding of metrics, inputs, and outputs.
• Track record of success in operations management including problem solving, capacity planning, cost management, etc.

Responsibilities

• Manage end-to-end e-commerce fulfillment operations including inbounding goods, pick, pack, and outbound operations.
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs including peak season planning.
• Drive continuous improvement to optimize operations and improve productivity.
• Champion strategic projects with network-wide impact.
• Leverage cross-functional teams and third-party service providers to run a world-class fulfillment operation.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals and expectations for team members, measure performance and provide feedback.

Skills

Project management

Continuous improvement

Logistics operations

Vendor management

Metrics tracking

Lean Six Sigma

SOP writing

Education

Bachelor's degree in Business/Logistics/Operations/Engineering

Job description

TikTok Shop's Supply Chain & Logistics is seeking an experienced Fulfillment Node Operations Manager to oversee building operations, maintenance, and compliance for a safe, productive, and comfortable workplace. The role focuses on end-to-end e-commerce fulfillment, KPIs, and peak-season planning to optimize delivery experiences while controlling costs across regional operations.

Collaboration with cross-functional teams and third-party providers is essential to drive improvements and achieve