TikTok Shop - Fulfillment Optimization Manager, Data & Analytics

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Job summary

TikTok Shop is seeking a seasoned operations & analytics professional in Seattle to optimize last-mile performance and fulfillment decision logic across internal teams and external carriers. The role combines hands-on operations with data analytics to identify drivers of performance gaps and translate insights into scalable improvements.

You will build dashboards, monitor KPIs, and drive improvement plans with carriers and internal stakeholders, using SQL, Python, and data visualization to

Qualifications

• 5+ years of experience in fulfillment, last-mile, transportation, supply chain, or e-commerce operations.
• Strong analytical skills and experience using SQL, Python, and data visualization tools to solve operational problems.
• Experience conducting root cause analysis and translating data insights into measurable process, service, or cost improvements.
• Strong understanding of operational KPIs and service provider performance management, including SLA design, carrier scorecards, and escalation mechanisms.
• Proven ability to work effectively across Operations, Product, Data, and external partners in a fast-paced and ambiguous environment.
• Preferred Qualifications- Experience with R, or other analytical tools for data analysis and automation.
• Experience with last-mile routing, network planning, capacity management, or fulfillment decision systems.
• Experience partnering with Data Science or Product teams to define analytical requirements, evaluate solutions, and operationalize decision logic.
• Experience managing 3PLs, carriers, or other logistics service providers in a high-volume environment.
• Experience in e-commerce, marketplace, or other high-growth logistics environments.

Responsibilities

• Own performance monitoring and improvement across last-mile service providers, including on-time delivery, SLA attainment, exception rates, loss and damage, and customer-impacting service metrics.
• Conduct deep-dive analysis to identify drivers of performance gaps across carriers, regions, routes, and fulfillment flows. Translate findings into clear, actionable recommendations.
• Partner with Operations, Product, Data Science, and Quality teams to improve fulfillment decision logic, including routing, carrier selection, capacity allocation, and exception management.
• Develop and drive performance improvement plans with internal stakeholders and service providers. Define success metrics, track results, and scale effective practices across the network.
• Build and maintain reporting, dashboards, and operating mechanisms that enable regular performance reviews and timely decision-making.
• Lead or support weekly, monthly, and quarterly business reviews with internal teams and external partners. Clearly communicate risks, insights, progress, and required actions to senior stakeholders.

Skills

SQL

Python

Data visualization tools

Root cause analysis

Operational KPIs

Cross-functional leadership

SLA design

Carrier scorecards

Escalation mechanisms

Data-driven decisions

R

Job description

Location:

Seattle

Employment Type:

Regular

Job Code:

A36742

Responsibilities

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.This role sits at the intersection of operations and data analytics. You will use data to identify performance opportunities, diagnose root causes, and translate insights into scalable operational improvements across internal teams and external service providers. The ideal candidate combines hands-on last-mile or fulfillment operations experience with strong analytical and problem-solving capabilities.The ideal candidate will combine strong business judgment, analytical depth, operational understanding, and cross-functional leadership to bridge the gap between network models, system logic, and real-world execution constraints.

• Own performance monitoring and improvement across last-mile service providers, including on-time delivery, SLA attainment, exception rates, loss and damage, and customer-impacting service metrics.
• Conduct deep-dive analysis to identify drivers of performance gaps across carriers, regions, routes, and fulfillment flows. Translate findings into clear, actionable recommendations.
• Partner with Operations, Product, Data Science, and Quality teams to improve fulfillment decision logic, including routing, carrier selection, capacity allocation, and exception management.
• Develop and drive performance improvement plans with internal stakeholders and service providers. Define success metrics, track results, and scale effective practices across the network.
• Build and maintain reporting, dashboards, and operating mechanisms that enable regular performance reviews and timely decision-making.
• Lead or support weekly, monthly, and quarterly business reviews with internal teams and external partners. Clearly communicate risks, insights, progress, and required actions to senior stakeholders.

Qualifications

• Minimum Qualifications- 5+ years of experience in fulfillment, last-mile, transportation, supply chain, or e-commerce operations, with demonstrated ownership of performance improvement initiatives.
• Strong analytical skills and experience using SQL, Python, and data visualization tools to solve operational problems.
• Experience conducting root cause analysis and translating data insights into measurable process, service, or cost improvements.
• Strong understanding of operational KPIs and service provider performance management, including SLA design, carrier scorecards, and escalation mechanisms.
• Proven ability to work effectively across Operations, Product, Data, and external partners in a fast-paced and ambiguous environment.
• Preferred Qualifications- Experience with R, or other analytical tools for data analysis and automation.
• Experience with last-mile routing, network planning, capacity management, or fulfillment decision systems.
• Experience partnering with Data Science or Product teams to define analytical requirements, evaluate solutions, and operationalize decision logic.
• Experience managing 3PLs, carriers, or other logistics service providers in a high-volume environment.
• Experience in e-commerce, marketplace, or other high-growth logistics environments.

Job Information

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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