FT Customer Support Specialist - Work From Home

California Jobs; Torrance (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in healthcare services is seeking a Full-Time Customer Support Specialist to work from home. This role involves providing exceptional customer service, troubleshooting issues, and ensuring client satisfaction to promote retention. Applicants should have strong communication skills and previous customer service experience.

Benefits

Competitive pay with healthcare benefits

401k plan for financial security

Paid Time Off (PTO)

MacBook and workspace budget

Qualifications

• Must be available and punctual for scheduled shifts.
• Experience in customer service or a related field is essential.
• Ability to stay up-to-date on product knowledge and company policies.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Troubleshoot technical issues and maintain detailed records.
• Actively seek opportunities for improving customer satisfaction.

Skills

Exceptional phone skills

Strong communication skills

Problem-solving skills

Education

Customer service experience

Tools

CRM software

Job description

FT Customer Support Specialist - Work From Home

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive pay with healthcare benefits
- Opportunity to work remotely from anywhere in the U.S.
- 401k plan available for future financial security
- Paid Time Off (PTO) to promote work-life balance
- MacBook and workspace budget provided for a comfortable work environment
- Chance to make a positive impact on customer satisfaction and retention

What to Expect (Job Responsibilities):
- Provide exceptional customer service to clients via phone, email, and chat
- Troubleshoot technical issues and provide effective solutions to customers
- Maintain accurate and detailed records of customer interactions and inquiries
- Escalate complex issues to the appropriate department for resolution
- Actively seek opportunities to improve customer satisfaction and retention

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to stay up-to-date on product knowledge and company policies
- Experience in customer service or a related field

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer support or technical support role
- Familiarity with troubleshooting technical issues
- Ability to work independently and manage time effectively
- Strong problem-solving skills
- Experience with customer relationship management (CRM) software

#HealthcareServices #CustomerSupport #RemoteWork #CompetitivePay #CareerOpportunity

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About the company

Notice

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