FT Customer Support Specialist - Work From Home

California Jobs; Ontario (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a full-time Customer Support Specialist for a remote position. You will deliver exceptional customer experiences, troubleshoot technical issues, and engage in knowledge-sharing activities. This role offers competitive salary and benefits, promoting professional growth and flexible work arrangements.

Benefits

Comprehensive medical and dental insurance

Generous paid time off (PTO) policy

Fully remote position

Opportunities for growth

Qualifications

• Exceptional problem-solving skills to analyze and troubleshoot technical issues.
• Strong ability to learn products and services in detail.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver a best-in-class customer experience by responding promptly to customer inquiries.
• Analyze and troubleshoot technical issues, providing solutions or escalating as necessary.
• Identify trends in issues and provide feedback to product and tech teams.

Skills

Problem-Solving

Communication

Analytical Skills

Job description

FT Customer Support Specialist - Work From Home

Pay Competitive

Employment type Full-Time

Job Description

Req#: 32626157389 Employer Industry: Customer Support Services

Why consider this job opportunity:
- Competitive salary with opportunities for growth
- Comprehensive medical and dental insurance
- Generous paid time off (PTO) policy
- Fully remote position, allowing flexibility in work location
- Chance to contribute to a best-in-class customer experience
- Opportunity to engage in knowledge-sharing activities and training

What to Expect (Job Responsibilities):
- Deliver a best-in-class customer experience by responding promptly to customer inquiries
- Analyze and troubleshoot technical issues, determining root causes and providing solutions or escalating issues as necessary
- Learn products thoroughly to answer questions quickly and accurately
- Identify trends in issues and provide feedback and insights to product, tech, and operations teams
- Participate in knowledge-sharing activities, such as training and documentation

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional problem-solving skills to analyze and troubleshoot technical issues
- Strong ability to learn products and services in detail
- Excellent written and verbal communication skills
- Experience in customer service or support roles

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer support or technical support role
- Familiarity with knowledge-sharing activities and documentation processes
- Ability to identify trends and provide actionable feedback
- Strong analytical skills and attention to detail

#CustomerSupport #RemoteWork #CareerGrowth #CompetitiveSalary #CustomerExperience

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About the company

Notice

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