FT Customer Support Specialist - Work From Home

California Jobs; Pico Rivera (CA); Remote; Full time

Job summary

A leading company in telehealth is seeking a Customer Support Specialist to join their team. This remote position offers an opportunity to provide world-class service while enjoying comprehensive benefits. Successful candidates will possess exceptional communication skills and a background in customer service, particularly within the healthcare sector.

Benefits

Comprehensive benefits including medical, dental, and vision

401(k) retirement plan

Paid Time Off (PTO) for work-life balance

Qualifications

• Experience in a customer service role, preferably in healthcare.
• Must be available and punctual for scheduled shifts.

Responsibilities

• Respond to incoming messages, calls, and tickets.
• Provide personalized support for patients.
• Troubleshoot technical issues to ensure a smooth experience.

Skills

Exceptional phone skills

Strong written communication

Strong verbal communication

Technical troubleshooting

Job description

FT Customer Support Specialist - Work From Home

Employer Industry: Telehealth Services

Why consider this job opportunity:
- Salary up to $22 per hour
- Comprehensive benefits including medical, dental, and vision
- 401(k) retirement plan
- Paid Time Off (PTO) for work-life balance
- Opportunity to provide world-class service in a growing telehealth environment
- Immediate hiring for qualified candidates

What to Expect (Job Responsibilities):
- Respond to and resolve incoming messages, calls, and tickets from patients and team members
- Provide personalized support for potential patients to understand Vori Health's services
- Assist patients in setting up virtual access to care through the online portal or website
- Troubleshoot technical issues to ensure a smooth experience for patients
- Maintain a hospitable and timely response to inquiries to meet service level expectations

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication abilities
- Experience in a customer service role, preferably in a healthcare setting
- Ability to use discretion and make informed decisions while assisting patients

How to Stand Out (Preferred Qualifications):
- Previous experience in telehealth or virtual customer support
- Familiarity with healthcare services and patient support systems
- Experience with technical troubleshooting in a customer service role

#Telehealth #CustomerSupport #HealthcareServices #RemoteWork #CareerOpportunity

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About the company

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