FT Customer Support Representative (Work From Home)

California Jobs; La Habra (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company is seeking a full-time Customer Support Representative for a fully remote role. This position involves engaging customers, ensuring satisfaction through effective solutions, and collaborating with the Customer Success team. Ideal candidates will possess strong customer service skills and problem-solving abilities, with a focus on communication. Join a dynamic team and enjoy a competitive pay package while contributing to enhancing customer experiences.

Qualifications

• Strong customer service skills with a focus on active listening and empathy.
• Ability to handle inquiries via email and live chat.
• Excellent written and verbal communication skills.

Responsibilities

• Assist customers with technical and non-technical inquiries through email and live chat.
• Engage in problem-solving to address customer issues.
• Draft and update email template responses with the Customer Success team.

Skills

Customer service skills

Active listening

Empathy

Problem-solving

Excellent communication

Job description

FT Customer Support Representative (Work From Home)

Employer Industry: Customer Service

Why consider this job opportunity:
- Competitive pay package
- Fully remote position, allowing flexibility to work from anywhere in the U.S.
- Opportunity to engage with customers and enhance their experience through meaningful conversations
- Collaborate with the Customer Success team to improve communication and support resources
- Participate in exciting bug-reporting and hunting activities to enhance product quality

What to Expect (Job Responsibilities):
- Assist customers with technical and non-technical inquiries through email and live chat
- Engage in problem-solving to address customer issues effectively
- Ensure customer satisfaction by addressing needs in a timely and courteous manner
- Draft and update email template responses and Knowledge Base articles with the Customer Success team
- Participate in bug-reporting and bug hunting activities to aid product development

What is Required (Qualifications):
- Strong customer service skills with a focus on active listening and empathy
- Ability to handle inquiries across multiple channels, including email and live chat
- Excellent communication skills, both written and verbal
- Ability to work independently in a fully remote setting
- Problem-solving skills to effectively address customer issues

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or a related field
- Familiarity with bug-reporting tools or practices
- Knowledge of customer service best practices and techniques

#CustomerService #RemoteWork #CustomerSupport #CareerOpportunity #CompetitivePay

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About the company

Notice

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