FT Customer Experience Representative - Work From Home

California Jobs; California; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company seeks a Full-Time Customer Experience Representative to assist customers through various communication channels. This remote position includes competitive pay, full medical benefits, and a supportive work environment. Ideal for individuals looking to contribute positively in a dynamic team while managing customer interactions efficiently.

Benefits

100% Employer-paid medical, dental, and vision insurance

401k match

PTO

Qualifications

• Experience in customer service preferred.
• Ability to manage high volumes of calls and emails.
• Proficient in documenting customer interactions.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Resolve inquiries or issues effectively.
• Collaborate with team members to improve processes.

Skills

Communication

Problem Solving

Professionalism

Job description

FT Customer Experience Representative - Work From Home

Pay: Competitive

Employment type: Full-Time

Job Description

• Req#: 32626253595
• [Call Center / Remote] - Anywhere in U.S.
• Competitive pay
• 100% Employer-paid medical, dental, and vision insurance
• 401k match
• PTO
• As a FT Customer Experience Representative at Care Access, you will:
• Communicate with customers via phone, email, and chat to provide exceptional service and resolve inquiries or issues;
• Utilize company software and tools to document customer interactions and maintain detailed records;
• Proactively identify and escalate emerging trends or recurring issues;
• Maintain a positive and professional demeanor while managing high call and email volumes;
• Collaborate with team members to improve processes.

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires new hires to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your skills and responses. For bias audit & data-use details, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at [e-mail] or 407-000-0000.