FT Customer Experience Specialist - Work From Home

California Jobs; South Pasadena (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in healthcare services is seeking a Customer Experience Specialist to work remotely from anywhere in the U.S. The role involves providing exceptional support to consumers and healthcare providers while deepening relationships through outstanding service. Candidates should have strong communication skills and a background in customer service.

Benefits

Competitive pay

Comprehensive benefits package

Retirement benefits

Paid time off (PTO)

Qualifications

• Must be punctual for scheduled work shifts.
• Experience in customer service preferred.
• Familiarity with healthcare processes is a plus.

Responsibilities

• Provide exceptional support via phone, text, and email.
• Assist consumers in navigating healthcare processes.
• Offer feedback to improve customer satisfaction.

Skills

Exceptional phone skills

Listening skills

Strong written communication

Strong verbal communication

Ability to work remotely

Education

Experience in customer service

Job description

FT Customer Experience Specialist - Work From Home

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive pay
- Comprehensive benefits package including medical, dental, and vision coverage
- Retirement benefits and paid time off (PTO)
- Opportunity to provide meaningful support and build relationships with consumers and healthcare providers
- Work remotely from anywhere in the U.S.
- Fast hiring process

What to Expect (Job Responsibilities):
- Provide exceptional phone, text, and email support to consumers and healthcare providers using provided tools
- Assist consumers in navigating various processes and connecting them with doctors and medical offices
- Focus on deepening consumer relationships through outstanding support
- Offer feedback to improve overall customer satisfaction
- Ensure efficient and effective service delivery

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to work effectively in a remote environment
- Experience in customer service preferred

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the healthcare industry
- Familiarity with healthcare-related processes and terminology
- Proficiency in using communication tools and software

#HealthcareServices #CustomerSupport #RemoteWork #CompetitivePay #CareerOpportunity

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About the company

Notice

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