FT Customer Experience Specialist - Work From Home

California Jobs; Orange (CA); Remote; USD 40,000 - 65,000; Full time

Job summary

A leading company in health technology is seeking a full-time Customer Experience Specialist who can work from home. The ideal candidate will provide exceptional customer service via phone, email, and chat, utilizing effective tools and techniques to ensure client satisfaction. Opportunities for career advancement and a supportive, collaborative environment are highlighted.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• Must be available and punctual for scheduled work shifts.
• Ability to utilize company resources effectively to assist customers.

Responsibilities

• Provide exceptional customer service to clients through various channels like phone and email.
• Utilize company resources to track and document customer interactions.
• Stay up-to-date on product knowledge to assist customers effectively.

Skills

Exceptional phone skills

Exceptional listening skills

Exceptional written communication skills

Exceptional verbal communication skills

Strong problem-solving skills

Education

Prior experience in a customer service role

Tools

Customer service software

CRM tools

Job description

FT Customer Experience Specialist - Work From Home

Pay Competitive

Location Orange/California

Employment type Full-Time

Job Description

Req#: 32626107494 Employer Industry: Health Technology

Why consider this job opportunity:
- Competitive pay
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the U.S.
- Supportive and collaborative work environment
- Chance to provide exceptional customer service and make a positive impact on client satisfaction

What to Expect (Job Responsibilities):
- Provide exceptional customer service to clients through various channels such as phone, email, and chat
- Utilize company resources and systems to accurately track and document customer interactions and resolutions
- Collaborate with other team members to continuously improve processes and procedures
- Stay up-to-date on product knowledge and updates to effectively assist customers
- Demonstrate empathy and patience while handling customer concerns and complaints

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills
- Ability to utilize company resources effectively to assist customers
- Prior experience in a customer service role

How to Stand Out (Preferred Qualifications):
- Experience in the health technology or wellness industry
- Familiarity with customer service software and CRM tools
- Strong problem-solving skills and ability to work independently
- Passion for helping others and providing excellent customer experiences

#HealthTechnology #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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About the company

Notice

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