FT Customer Support Specialist - Work From Home

California Jobs; California; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading logistics and delivery services company offers a work-from-home opportunity for a Customer Support Specialist position. This role includes providing exceptional customer service through various channels, managing inquiries, and troubleshooting issues. Competitive compensation, health benefits, and a flexible 4-day workweek await the right candidate who thrives in a collaborative remote environment.

Benefits

Health, dental, and vision benefits

401k match

Generous PTO

Work-from-home stipend

Equipment provided

Qualifications

• Proven experience in a customer service role.
• Excellent written and verbal communication skills.
• Ability to troubleshoot technical issues independently.

Responsibilities

• Provide exceptional customer service through email, phone, and chat.
• Manage and resolve customer inquiries and complaints in a timely manner.
• Utilize product knowledge to troubleshoot technical issues.

Skills

Communication

Problem Solving

Time Management

Tools

Customer support software

Job description

FT Customer Support Specialist - Work From Home

Employer Industry: Logistics and Delivery Services

Why consider this job opportunity:
- Competitive compensation with a 4-day workweek
- Health, dental, and vision benefits
- 401k match and generous PTO
- Work-from-home stipend and equipment provided
- Opportunity to collaborate with cross-functional teams and contribute to process improvements

What to Expect (Job Responsibilities):
- Provide exceptional customer service to users through various channels, including email, phone, and chat
- Manage and resolve all customer inquiries and complaints in a timely and professional manner
- Utilize product knowledge and resources to troubleshoot and resolve technical issues
- Maintain accurate and detailed records of customer interactions and follow up as needed
- Stay up-to-date on company policies and procedures to ensure accurate and consistent support for customers

What is Required (Qualifications):
- Excellent communication skills, both written and verbal
- Proven experience in a customer service role
- Strong problem-solving skills and ability to troubleshoot technical issues
- Ability to work independently and manage time effectively
- Familiarity with customer support software and tools

How to Stand Out (Preferred Qualifications):
- Experience in the logistics or delivery services industry
- Proficiency in using multiple communication channels for customer support
- Previous experience working in a remote environment

#CustomerService #RemoteWork #Logistics #CareerOpportunity #CompetitiveCompensation

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About the company

Notice

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