FT Customer Support Specialist - Work From Home

California Jobs; Alameda (CA); Remote; USD 48,000; Full time

Job summary

A leading e-commerce company seeks a full-time Customer Support Specialist to work from home. The position involves providing exceptional service, resolving customer issues, and documenting interactions through a CRM system. Ideal candidates will possess excellent communication skills and a customer-first attitude, along with the ability to troubleshoot technical problems.

Qualifications

• Exceptional phone, written, and verbal communication skills.
• Ability to maintain a positive and empathetic attitude towards customers.
• Familiarity with CRM systems.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely manner.
• Provide customer service through phone, email, and chat support.
• Document and track customer interactions using the CRM system.

Skills

Communication

Problem Solving

Technical Troubleshooting

Tools

CRM Systems

Job description

FT Customer Support Specialist - Work From Home

Pay $48000.00 / year

Location Alameda/California

Employment type Full-Time

Job Description

Req#: 32626112974 Employer Industry: E-commerce Customer Support

Why consider this job opportunity:
- Salary up to $48,000 per year
- Immediate hiring for an urgent need
- Opportunity to work remotely from anywhere in the U.S.
- Engage in a fast-paced environment focused on customer satisfaction
- Chance to develop skills in customer relationship management and technical troubleshooting
- Work with a supportive team dedicated to providing exceptional service

What to Expect (Job Responsibilities):
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide exceptional customer service through phone, email, and chat support
- Accurately document and track customer interactions using the CRM system
- Proactively identify and address customer needs and concerns
- Troubleshoot technical issues and provide appropriate solutions

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone, written, and verbal communication skills
- Ability to maintain a positive and empathetic attitude towards customers
- Familiarity with CRM systems for documenting customer interactions
- Strong problem-solving skills to troubleshoot technical issues

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or support roles
- Knowledge of e-commerce platforms and customer service best practices
- Ability to work in a fast-paced environment with a focus on customer satisfaction

#CustomerSupport #RemoteWork #Ecommerce #CareerOpportunity #ImmediateHiring

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About the company

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