FT Customer Support Specialist - Work From Home

California Jobs; Los Angeles (CA); Remote; USD 1,000; Full time

Job summary

A leading company in Online Estate Planning Services is looking for a full-time Customer Support Specialist to work from home. This role involves providing exceptional customer service through various channels, maintaining client records, and collaborating with a supportive team. With a competitive pay rate of $28 per hour, comprehensive benefits, and opportunities for career advancement, it's a great chance to grow in a dynamic environment.

Benefits

Comprehensive benefits package including medical, dental, and vision coverage

401k retirement plan with employer contributions

Paid time off (PTO) and work-from-home stipend provided

Qualifications

• Must be available and punctual for scheduled work shifts.
• Ability to work effectively in a remote environment.
• Previous experience in a customer service role is preferred.

Responsibilities

• Provide excellent customer service to clients via email, phone, and live chat.
• Maintain accurate records of all customer interactions in the CRM system.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Exceptional phone and listening skills

Strong written and verbal communication skills

Problem-solving skills

Attention to detail

Education

High School Diploma or GED

Tools

CRM systems

Job description

FT Customer Support Specialist - Work From Home

Pay $28.00 / hour

Employment type Full-Time

Job Description

Req#: 32624040685 Employer Industry: Online Estate Planning Services

Why consider this job opportunity:
- Salary of $28 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- 401k retirement plan with employer contributions
- Paid time off (PTO) and work-from-home stipend provided
- Opportunity for career advancement within a supportive team environment
- Immediate hiring, allowing for quick onboarding and integration into the team

What to Expect (Job Responsibilities):
- Provide excellent customer service to clients via email, phone, and live chat
- Resolve customer inquiries and issues in a timely and efficient manner
- Maintain accurate records of all customer interactions and updates in the CRM system
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on all company products and services to accurately assist customers

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to work effectively in a remote environment

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in an online service environment
- Familiarity with CRM systems and customer support tools
- Knowledge of estate planning or related services
- Ability to work independently and manage time effectively
- Strong problem-solving skills and attention to detail

#OnlineServices #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay

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About the company

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