Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Kentucky; Presencial; USD 39.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer scheme

Descripción de la vacante

Government Recruitment Service is seeking a Verification Assurance Officer to join a new frontline team across North West and Wales. The role focuses on preventing fraud entering the welfare system through robust verification processes, with on-site duties at Jobcentre locations and face-to-face claimant interviews.

You will work closely with colleagues to identify fraud patterns, educate customers about responsibilities, and contribute to the Fraud, Error and Debt strategy.

Formación

• Strong verbal and written communication skills.
• Experience interviewing claimants or individuals to verify information.
• Understanding of fraud prevention and welfare systems.

Responsabilidades

• Collaborate with Jobcentre and Service Centre colleagues on initial and follow-up verification interviews.
• Verify identification, housing costs, child costs and childcare costs in Universal Credit claims.
• Lead customer education sessions on responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) and report trends to analysts and performance teams.
• Travel between sites may be required to support operations.

Conocimientos

Communication

Interviewing

Fraud awareness

Stakeholder engagement

Descripción del empleo

Government Recruitment Service is seeking a Verification Assurance Officer to join a new frontline team across North West and Wales. The role focuses on preventing fraud entering the welfare system through robust verification processes, with on-site duties at Jobcentre locations and face-to-face claimant interviews.

You will work closely with colleagues to identify fraud patterns, educate customers about responsibilities, and contribute to the Fraud, Error and Debt strategy.