Frontline Fraud Verification Specialist

Government Recruitment Service; Nebraska; On-site; USD 45,000 - 55,000; Full time

Job summary

Government Recruitment Service in London/Hayes is seeking a Verification Assurance Officer (VAO) to join a new team rapidly tackling fraud on the frontline within Jobcentre and Service Centre networks.

The VAO will conduct interviews, verify documents for Universal Credit components, and collaborate with colleagues to educate claimants on responsibilities, with travel between sites and no hybrid/work-from-home option.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Government Recruitment Service in London/Hayes is seeking a Verification Assurance Officer (VAO) to join a new team rapidly tackling fraud on the frontline within Jobcentre and Service Centre networks.

The VAO will conduct interviews, verify documents for Universal Credit components, and collaborate with colleagues to educate claimants on responsibilities, with travel between sites and no hybrid/work-from-home option.