Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Newtown (CT); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join our on-site teams across Jobcentre and Service Centres in the North West and Wales. You'll conduct interviews, verify documents and help prevent fraud at the frontline.

The role requires face-to-face interaction with claimants, collaboration with colleagues, and travel between sites as needed. Hybrid or home working are not available.

Qualifications

• Role requires on-site work at Jobcentre locations.
• Experience interviewing claimants and verifying documents.
• Willingness to travel between sites as needed.

Responsibilities

• Conduct initial and further evidence interviews with claimants.
• Verify identification, housing costs, children and childcare elements.
• Provide feedback on fraud trends to risk and intelligence teams.
• Lead customer education sessions on responsibilities and consequences of non-compliance.
• Maintain accurate management information (MI) for analysts and performance teams.
• Collaborate with Jobcentre colleagues to prevent fraud at the frontline.

Skills

Interviewing

Fraud awareness

Communication

Stakeholder engagement

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join our on-site teams across Jobcentre and Service Centres in the North West and Wales. You'll conduct interviews, verify documents and help prevent fraud at the frontline.

The role requires face-to-face interaction with claimants, collaboration with colleagues, and travel between sites as needed. Hybrid or home working are not available.