Fraud Verification & Frontline Assurance Officer

Government Recruitment Service; Enfield (CT); Presencial; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer scheme

Descripción de la vacante

Government Recruitment Service is recruiting a Verification Assurance Officer in Enfield to join a frontline team focused on identifying and preventing fraud within the welfare system. The role requires on-site work at Jobcentre locations and collaboration with colleagues to verify information and support customers.

The VAO will interview claimants, conduct verification activities, and educate customers on their responsibilities, while reporting trends to risk and intelligence teams.

Formación

• Interview claimants and verify identification, housing costs, children and childcare costs elements of Universal Credit.
• Provide regular feedback on fraud trends to risk and intelligence teams.
• Lead customer education sessions on responsibilities and consequences of non-compliance.

Responsabilidades

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews and verification activities.
• Interview claimants to verify documents and information used for verification of identification and universal credit elements.
• Conduct review meetings when evidence is brought in for claims.
• Provide regular feedback on fraud trends at office meetings and feed into specialist teams.
• Lead customer education sessions with Jobcentre colleagues on responsibilities and consequences of non-compliance.
• Collate and maintain accurate management information as directed by analysts.

Descripción del empleo

Government Recruitment Service is recruiting a Verification Assurance Officer in Enfield to join a frontline team focused on identifying and preventing fraud within the welfare system. The role requires on-site work at Jobcentre locations and collaboration with colleagues to verify information and support customers.

The VAO will interview claimants, conduct verification activities, and educate customers on their responsibilities, while reporting trends to risk and intelligence teams.