Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Flint (MI); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join an on-site team at Jobcentre locations across the North West and Wales. The role requires extensive face-to-face interviewing of claimants and close collaboration with Jobcentre colleagues to strengthen fraud controls on the frontline.

The position is full-time and permanent, based in Flint, with travel between sites as needed.

Qualifications

• Interviews with claimants and verification activities.
• Strong communication and customer education abilities.
• Ability to collaborate with Jobcentre colleagues on fraud prevention.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews and verification activities.
• Conduct robust interviews on verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Lead customer education sessions to explain customer responsibilities and consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join an on-site team at Jobcentre locations across the North West and Wales. The role requires extensive face-to-face interviewing of claimants and close collaboration with Jobcentre colleagues to strengthen fraud controls on the frontline.

The position is full-time and permanent, based in Flint, with travel between sites as needed.