Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Pennsylvania; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

The Verification Assurance Officer role at Government Recruitment Service in the North West and Wales is a frontline position focusing on fraud prevention by strengthening verification processes within Jobcentre and Service Centre teams.

You will conduct robust interviews to verify documents, educate customers on responsibilities, and collaborate with colleagues to detect and prevent fraud, with travel between sites and no hybrid working.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

The Verification Assurance Officer role at Government Recruitment Service in the North West and Wales is a frontline position focusing on fraud prevention by strengthening verification processes within Jobcentre and Service Centre teams.

You will conduct robust interviews to verify documents, educate customers on responsibilities, and collaborate with colleagues to detect and prevent fraud, with travel between sites and no hybrid working.