Frontline Tech Support Specialist — Fast, Friendly Help

Levata; Miami (FL); On-site; USD 45,000 - 50,000; Full time

Job summary

Levata in Miami, FL is seeking a Support Specialist to be the first point of contact for customers, providing Level 1 troubleshooting and technical assistance for devices and software. You will handle inquiries from initial contact to resolution or escalation.

The ideal candidate has 1+ year in technical support or help desk, strong communication, meticulous documentation, and basic networking knowledge. You will document interactions in NetSuite and contribute to ongoing training.

Qualifications

• 1+ year of experience in technical support or help desk.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Attention to detail with solid documentation habits.
• Proficient with Microsoft Office (Outlook/Excel/Word).
• Basic networking knowledge (Wi‑Fi, IP settings, device connectivity).

Responsibilities

• Serve as the primary contact for incoming support calls and email tickets.
• Troubleshoot and resolve basic hardware/software issues.
• Document customer interactions in NetSuite.
• Escalate complex issues to higher-level support when needed.
• Communicate professionally with customers at all times.
• Maintain case compliance and adhere to assigned support hours.
• Participate in ongoing technical training and process improvements.

Skills

Technical support experience

Troubleshooting skills

Verbal and written communication

Documentation habits

Microsoft Office (Outlook/Excel/Word)

Networking basics

Tools

NetSuite

Job description

Levata in Miami, FL is seeking a Support Specialist to be the first point of contact for customers, providing Level 1 troubleshooting and technical assistance for devices and software. You will handle inquiries from initial contact to resolution or escalation.

The ideal candidate has 1+ year in technical support or help desk, strong communication, meticulous documentation, and basic networking knowledge. You will document interactions in NetSuite and contribute to ongoing training.