Frontline IT Support Technician

Air Comfort, Inc; Tampa (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Air Comfort, Inc, Tampa, FL is seeking an IT Support Technician to be the frontline contact for clients, handling and escalating tickets as needed. You will diagnose, resolve, or escalate IT issues, maintain service levels, and document activities, aiming for first-contact resolutions.

The role requires strong communication, a proactive mindset, and the ability to learn new systems and procedures while supporting onsite work and problem ticket management.

Qualifications

• 2–4 years of IT support experience (MSP experience preferred).
• Knowledge of Windows 10, Microsoft Office, and common business applications.
• Experience with Active Directory / Microsoft 365 user management.
• General networking, printers, and VOIP knowledge.
• Familiarity with virtualization (VMware) and scripting/automation tools.

Responsibilities

• Maintain excellent communication and relationships with clients.
• Record and handle client requests; create and manage problem tickets.
• Resolve or escalate tickets to the Service Desk Team Lead as needed.
• Troubleshoot hardware and software issues via diagnostics and documentation.
• Perform onsite work as scheduled; ensure timely resolution of issues.
• Keep accurate ticket time entries and follow documentation guidelines.

Skills

Windows 10

Microsoft Office

Active Directory

Microsoft 365

Networking

VOIP systems

VMware

Scripting

Tools

VMware

Automation tools

Job description

Air Comfort, Inc, Tampa, FL is seeking an IT Support Technician to be the frontline contact for clients, handling and escalating tickets as needed. You will diagnose, resolve, or escalate IT issues, maintain service levels, and document activities, aiming for first-contact resolutions.

The role requires strong communication, a proactive mindset, and the ability to learn new systems and procedures while supporting onsite work and problem ticket management.