Remote Technical Support Specialist

barcodesinc

United States

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Levata is seeking a Support Specialist to be the first point of contact for customers seeking help with devices and software. You will provide Level 1 troubleshooting for hardware such as barcode scanners, printers, and mobile computing solutions, working remotely with a focus on clear, helpful communication.

You will document interactions in our case system (NetSuite), escalate complex issues, and participate in ongoing training to improve processes.

Qualifications

1+ year of experience in technical support or help desk.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
High attention to detail with strong documentation habits.
Proficient in Microsoft Office Suite (Outlook, Excel, Word).
Basic understanding of networking concepts (Wi‑Fi, IP settings, connectivity).
Ability to work independently in a structured, remote environment.

Responsibilities

Serve as the primary contact for incoming support phone calls and email tickets.
Troubleshoot and resolve basic technical issues related to supported hardware and software.
Accurately document all customer interactions in NetSuite.
Escalate more complex issues to Support Specialist II when appropriate.
Deliver positive and professional communication in all customer interactions.
Maintain case compliance and schedule adherence based on assigned support hours.
Participate in ongoing technical training and process improvements.