IT Support Specialist — Frontline Tech & Access Admin

Whitman Family Development LLC; Bal Harbour Village (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Whitman Family Development LLC in Bal Harbour, FL seeks an experienced IT Support Specialist to provide first‑level user support, manage IT assets, and control user access in accordance with policy.

You will perform in-person support at office locations, troubleshoot hardware/software/network issues, and train users on common applications such as Teams, Outlook, and Excel. Associate's degree or equivalent with 3+ years in IT support is required.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 3+ years of experience in IT support or helpdesk roles.

Responsibilities

• Serve as the first point of contact for technical support inquiries.

Skills

Windows OS

macOS

Networking basics

Customer service

Problem-solving

Time management

Communication skills

Education

Associate's degree in IT/related field

3+ years IT support/helpdesk experience

Tools

Microsoft 365

Teams

Outlook

Excel

Job description

Whitman Family Development LLC in Bal Harbour, FL seeks an experienced IT Support Specialist to provide first‑level user support, manage IT assets, and control user access in accordance with policy.

You will perform in-person support at office locations, troubleshoot hardware/software/network issues, and train users on common applications such as Teams, Outlook, and Excel. Associate's degree or equivalent with 3+ years in IT support is required.