Frontline IT Support Technician (Client Technologies)

SEBENZA LLC,; Tallahassee (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

SEBENZA LLC, Tallahassee, FL is seeking a Client Technologies Technician to be the friendly front line of our IT Help Desk in a fast-paced professional environment. You will troubleshoot with users, resolve common issues, and keep systems productive.

You'll work directly with staff, document requests, and escalate complex problems to specialized teams while maintaining data security and accurate knowledge-base resources. This role offers stable contract-to-hire potential.

Qualifications

• 2+ years in a help desk or service desk environment.
• Strong knowledge of Microsoft Office and desktop technologies.
• Clear communicator who explains technical concepts to non-technical users.

Responsibilities

• Answer, document, and triage help desk requests via phone, email, and chat.
• Resolve password resets, account unlocks, and connectivity issues.
• Manage user accounts, access rights, and deactivations in enterprise systems.
• Escalate complex issues to the appropriate technical teams.
• Maintain IT knowledge base content and self-service resources.
• Assist users with general computer and software questions.
• Manage loaner equipment, peripherals, and IT inventory.
• Support audits, inventories, and team improvement initiatives.
• Ensure compliance with data security and confidentiality requirements.

Skills

Communication

Troubleshooting

Customer support

Tools

Microsoft Office

Job description

SEBENZA LLC, Tallahassee, FL is seeking a Client Technologies Technician to be the friendly front line of our IT Help Desk in a fast-paced professional environment. You will troubleshoot with users, resolve common issues, and keep systems productive.

You'll work directly with staff, document requests, and escalate complex problems to specialized teams while maintaining data security and accurate knowledge-base resources. This role offers stable contract-to-hire potential.