Technical Support Specialist (Miami Lakes, FL - In-Office)

Levata; Miami (FL); On-site; USD 45,000 - 50,000; Full time

Job summary

Levata in Miami, FL is seeking a Support Specialist to be the first point of contact for customers, providing Level 1 troubleshooting and technical assistance for devices and software. You will handle inquiries from initial contact to resolution or escalation.

The ideal candidate has 1+ year in technical support or help desk, strong communication, meticulous documentation, and basic networking knowledge. You will document interactions in NetSuite and contribute to ongoing training.

Qualifications

• 1+ year of experience in technical support or help desk.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Attention to detail with solid documentation habits.
• Proficient with Microsoft Office (Outlook/Excel/Word).
• Basic networking knowledge (Wi‑Fi, IP settings, device connectivity).

Responsibilities

• Serve as the primary contact for incoming support calls and email tickets.
• Troubleshoot and resolve basic hardware/software issues.
• Document customer interactions in NetSuite.
• Escalate complex issues to higher-level support when needed.
• Communicate professionally with customers at all times.
• Maintain case compliance and adhere to assigned support hours.
• Participate in ongoing technical training and process improvements.

Skills

Technical support experience

Troubleshooting skills

Verbal and written communication

Documentation habits

Microsoft Office (Outlook/Excel/Word)

Networking basics

Tools

NetSuite

Job description

Support Specialist

Who we are: At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.

About the Role:

As a Support Specialist, you'll be the first point of contact for customers reaching out to our support team. You'll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation.

Who we are looking for:

We're looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

What You'll Do

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in our case management system (NetSuite)
• Escalate more complex issues to Support Specialist II when appropriate
• Deliver positive and professional communication in all customer interactions
• Maintain case compliance and schedule adherence based on assigned support hours
• Participate in ongoing technical training and process improvements

Qualifications & Skills

• 1+ years of experience in technical support or help desk role
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail with strong documentation habits
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)

Salary: $45,000-50,000