Frontline IT Support Specialist – Customer Success

Varonis; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Varonis seeks a Front Line Support Representative to provide first-touch support for IT professionals worldwide. The role includes a three-month hands-on training program and opportunities to move into more sophisticated roles within a year or less.

Responsibilities include resolving issues, educating users, and ensuring timely responses. This position emphasizes customer service, problem solving, and collaboration with internal teams.

Qualifications

• 4+ years of experience in a customer-service role
• Basic Windows computing, email, and familiarity with common Internet browsers
• Knowledge in Microsoft environments, Networking, SQL, and storage devices a plus.

Responsibilities

• Provide industry leading customer service
• Respond to customer inquiries in an hour or less, while balancing multiple issues
• Conduct remote sessions to assist customers with troubleshooting and configuration of supported platforms
• Work with internal business partners to provide timely resolution of non-technical issues

Skills

Customer service

Communication

Problem solving

Microsoft environments

Tools

Windows

SQL

Networking

Storage devices

Job description

Varonis seeks a Front Line Support Representative to provide first-touch support for IT professionals worldwide. The role includes a three-month hands-on training program and opportunities to move into more sophisticated roles within a year or less.

Responsibilities include resolving issues, educating users, and ensuring timely responses. This position emphasizes customer service, problem solving, and collaboration with internal teams.