Frontline Tech Support Specialist

Janus International; Temple (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

Janus International seeks a Technical Support Agent to provide frontline technical assistance via phone, email, and chat. You will diagnose and resolve issues across mobile devices, software, and connectivity, documenting steps in the ticketing system and guiding customers with clear explanations.

Ideal candidates have 1–3 years in tech support, basic networking, and bilingual English/Spanish is a plus; CompTIA A+ is a plus.

Qualifications

• HS diploma required; degree in CS/IT preferred.
• 1–3 years in technical support or help desk.
• Troubleshoot mobile apps, OS, and connectivity.
• Bilingual EN/ES a plus; CompTIA A+ is a plus.

Responsibilities

• Diagnose, troubleshoot, and resolve issues using established processes.
• Document issues, steps, and resolutions in the ticketing system.
• Escalate complex issues to higher level support or engineering.
• Guide customers through setup, configuration, or corrective steps.
• Educate customers on product use and best practices to prevent repeats.
• Stay current on product updates and support procedures.
• Other duties as assigned.

Education

High school diploma

CS/IT degree preferred

Tools

Ticketing system

Job description

Janus International seeks a Technical Support Agent to provide frontline technical assistance via phone, email, and chat. You will diagnose and resolve issues across mobile devices, software, and connectivity, documenting steps in the ticketing system and guiding customers with clear explanations.

Ideal candidates have 1–3 years in tech support, basic networking, and bilingual English/Spanish is a plus; CompTIA A+ is a plus.