Frontline Shortage Control & Customer Service Associate

Burlington Stores, Inc.; Medford (OR); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. in Medford, OR is seeking a part-time Shortage Control Associate to help maintain a secure shopping environment while delivering friendly customer service.

You will monitor entrances and high-risk areas, greet customers with energy, report theft incidents, and assist with shortage reduction programs. The role requires 1+ years in retail or related fields, the ability to stand for long periods, and a commitment to confidentiality.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships

Responsibilities

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft
• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly
• You will identify and report theft incidents and/or suspicious subject(s) to your Manager on Duty once identified

Skills

Customer service

Communication

Leadership

Attention to detail

Job description

Burlington Stores, Inc. in Medford, OR is seeking a part-time Shortage Control Associate to help maintain a secure shopping environment while delivering friendly customer service.

You will monitor entrances and high-risk areas, greet customers with energy, report theft incidents, and assist with shortage reduction programs. The role requires 1+ years in retail or related fields, the ability to stand for long periods, and a commitment to confidentiality.