Frontline Shortage Control & Customer Experience (Part-Time)

Burlington Stores; Merrillville (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Job summary

Burlington Stores is hiring a Shortage Control Associate to help create a secure shopping environment while delivering excellent customer service. You will monitor store entrances, greet customers, and report suspicious activity to the Manager on Duty.

The role emphasizes awareness, professionalism, and a proactive approach to loss prevention. The position requires 1+ years in customer service or retail-related fields, standing for long periods, and the ability to work in a fast-paced setting.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor store environment.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.

Responsibilities

• Maintain a professional appearance at all times and greet customers entering or exiting the store.
• Monitor entrances/exits to deter theft and ensure shopper safety.
• Identify and report theft incidents or suspicious activity to the Manager on Duty.
• Assist in shortage reduction training and coaching for associates.

Skills

Customer service

Security awareness

Communication

Conflict resolution

Education

High school diploma

Job description

Burlington Stores is hiring a Shortage Control Associate to help create a secure shopping environment while delivering excellent customer service. You will monitor store entrances, greet customers, and report suspicious activity to the Manager on Duty.

The role emphasizes awareness, professionalism, and a proactive approach to loss prevention. The position requires 1+ years in customer service or retail-related fields, standing for long periods, and the ability to work in a fast-paced setting.