Frontline Shortage Control Associate

Burlington Stores; Norfolk (VA); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Flexible hours

401(k) plan

Medical coverage

Paid time off

Job summary

Burlington Stores in Norfolk, VA is seeking a Shortage Control Associate to help maintain a safe, shopper-friendly environment while minimizing theft opportunities. You will stand at store entrances, greet customers, and apply loss-prevention strategies with confidence and professionalism.

Ideal candidates have 1+ years in customer service or retail, enjoy working in a fast-paced setting, and can communicate clearly with customers and associates.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor store environment.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.

Responsibilities

• Identify and report theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.
• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.
• Provide support in training associates on shortage reduction programs and processes.
• Role-model safety as a top priority and address any unsafe practices promptly.

Skills

Customer service

Communication

Retail experience

Loss prevention

Job description

Burlington Stores in Norfolk, VA is seeking a Shortage Control Associate to help maintain a safe, shopper-friendly environment while minimizing theft opportunities. You will stand at store entrances, greet customers, and apply loss-prevention strategies with confidence and professionalism.

Ideal candidates have 1+ years in customer service or retail, enjoy working in a fast-paced setting, and can communicate clearly with customers and associates.