Frontline Patient Access Specialist

R1 RCM, Inc.; Ebensburg (Cambria County); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. seeks a Patient Access Customer Service Representative for on-site roles in Johnstown, PA. You will be the first point of contact for patients, ensuring fast, compassionate access to care while working across several computer systems to register patients.

Roles include 9am-9pm and 7pm-7am shifts with rotating weekends in a healthcare setting. Ideal candidates have strong customer service skills and the ability to multitask in a high-volume environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Insurance verification

Front desk

Education

High School Diploma or GED

Job description

R1 RCM Inc. seeks a Patient Access Customer Service Representative for on-site roles in Johnstown, PA. You will be the first point of contact for patients, ensuring fast, compassionate access to care while working across several computer systems to register patients.

Roles include 9am-9pm and 7pm-7am shifts with rotating weekends in a healthcare setting. Ideal candidates have strong customer service skills and the ability to multitask in a high-volume environment.