Patient Access Pro: Compassionate Registration & Support

R1 RCM; Johnstown (Cambria County); On-site; USD 22,041 - 28,929; Full time

Job summary

R1 RCM Inc. in Johnstown, PA is seeking a Patient Access Customer Service Representative to warmly greet patients, register them across multiple systems, and facilitate timely access to care.

You will support families, collect co-pays, and provide cost estimates while coordinating with nursing and care teams. Ideal candidates will have strong customer service experience, excellent communication, and the ability to stay composed in a fast-paced setting.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to multitask and prioritize in a fast-paced healthcare environment.
• Comfort with shifting priorities based on patient needs and workflows.
• Willingness to learn healthcare processes, including registration and insurance basics.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Register patients efficiently using multiple computer systems.
• Answer phones and gather patient information accurately and promptly.
• Support timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during moments of stress and illness.
• Navigate insurance plans, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Calm under pressure

Flexibility with shifts

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Johnstown, PA is seeking a Patient Access Customer Service Representative to warmly greet patients, register them across multiple systems, and facilitate timely access to care.

You will support families, collect co-pays, and provide cost estimates while coordinating with nursing and care teams. Ideal candidates will have strong customer service experience, excellent communication, and the ability to stay composed in a fast-paced setting.