Frontline Patient Access & Service Specialist

R1-Rc; Indianapolis (IN); Vor Ort; USD 24.000 - 35.000; Vollzeit

Zusammenfassung

R1 RCM Inc. in Indianapolis is seeking a Patient Registration Representative to be the first contact for patients, ensuring fast, compassionate access to care. This frontline role influences patient experience, hospital operations, and revenue cycle success.

You will register patients, collect required information, and coordinate with care teams to minimize delays. Training will be provided, and the position offers varied shifts in a fast-paced healthcare environment.

Qualifikationen

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Healthcare/front desk experience is a plus.

Aufgaben

• Provide exceptional customer service and assist patients with the check-in process across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans and demographics, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians and care teams to ensure smooth patient flow.

Ausbildung

High School Diploma or GED

Jobbeschreibung

R1 RCM Inc. in Indianapolis is seeking a Patient Registration Representative to be the first contact for patients, ensuring fast, compassionate access to care. This frontline role influences patient experience, hospital operations, and revenue cycle success.

You will register patients, collect required information, and coordinate with care teams to minimize delays. Training will be provided, and the position offers varied shifts in a fast-paced healthcare environment.