Patient Access Specialist — Fast, Compassionate Care

R1 RCM; Roaring Spring (Blair County); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. in Johnstown, PA is seeking a Patient Access Customer Service Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care across multiple systems.

This on-site role in Johnstown, PA involves assisting patients with the check-in process, coordinating insurance verification and registrations, and providing cost estimates when applicable. Shift available: 10:30am–7:00pm with rotating weekends.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Job description

R1 RCM Inc. in Johnstown, PA is seeking a Patient Access Customer Service Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care across multiple systems.

This on-site role in Johnstown, PA involves assisting patients with the check-in process, coordinating insurance verification and registrations, and providing cost estimates when applicable. Shift available: 10:30am–7:00pm with rotating weekends.