Frontline Patient Access & Scheduling Expert

Houston Methodist; Houston (TX); On-site; USD 37,000 - 52,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and eligibility verification for patients. The role supports management, audits processes, and communicates effectively with patients and staff to prevent delays and denials.

The position emphasizes customer service, data entry, and proficient use of scheduling systems, while adhering to HIPAA guidelines and departmental protocols in a fast-paced healthcare environment.

Qualifications

• High School diploma or equivalent required.
• Three years of healthcare/call center or related experience.
• Healthcare terminology knowledge preferred.

Responsibilities

• Demonstrates ability to use critical thinking in scheduling, registration, and verification of eligibility.
• Acts as front door for patients, scheduling and registering multiple services.
• Triages calls and provides information to prepare for appointments per protocols.
• Uses scheduling/registration systems and HIPAA-compliant processes.
• Maintains clear communication with patients, physicians, and staff.

Skills

Customer service

Communication skills

Medical terminology

Data entry

English proficiency

Multitasking

Computer literacy

Education

High School diploma or equivalent

Tools

Excel

Windows

Registration systems

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and eligibility verification for patients. The role supports management, audits processes, and communicates effectively with patients and staff to prevent delays and denials.

The position emphasizes customer service, data entry, and proficient use of scheduling systems, while adhering to HIPAA guidelines and departmental protocols in a fast-paced healthcare environment.