Frontline Patient Access & Care Specialist

Scripps Health; San Diego (CA); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development programs

Retirement options

Job summary

Scripps Health in San Diego is seeking a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You will be on the front line for creating a positive experience by gathering information for accurate registration, including medical records, referrals, authorizations, and check-in duties.

The role includes handling billing inquiries, verifying eligibility and benefits, collecting patient responsibility, processing payments, and supporting the care team to

Qualifications

• Experience with patient registration and front-desk duties.
• Ability to verify insurance coverage and benefits.
• Experience handling billing inquiries and payments.
• Strong customer service mindset and professionalism.

Responsibilities

• Interact with patients, payers, and providers to gather information for accurate registration, including medical record number, referrals, and authorizations.
• Receive and route messages and assist with billing inquiries as needed.
• Manage patient check-in and check-out, verify demographics and insurance, and ensure forms are completed.
• Explain coverage details, discuss payment options including financial assistance, and provide price estimates.
• Support the patient care team and assist clinical staff as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Patient registration

Job description

Scripps Health in San Diego is seeking a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You will be on the front line for creating a positive experience by gathering information for accurate registration, including medical records, referrals, authorizations, and check-in duties.

The role includes handling billing inquiries, verifying eligibility and benefits, collecting patient responsibility, processing payments, and supporting the care team to