Front Desk Patient Access & Scheduling Specialist

SHARP HEALTHCARE; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sharp HealthCare in San Diego, CA, is seeking a patient access specialist to join the front desk team. You will register patients, verify insurance and collect required information while guiding them through forms in the EMR system.

You will also validate guarantor eligibility, provide good faith estimates, schedule follow-up visits, and deliver compassionate service using AIDET, while protecting privacy and supporting department goals.

Qualifications

• HS Diploma or equivalent is required.
• Minimum 2 years experience in Business Office, Medical Insurance Billing or Scheduling Systems.
• Experience with Sharp's EMR and scheduling tools is preferred.

Responsibilities

• Patient registration and check-in using EMR, ensuring two identifiers and accurate data.
• Validate financial guarantor status and provide good faith estimates; follow self-pay guidelines if needed.
• Schedule patient appointments with correct service type, provider, location and updated contact info.
• Deliver customer service using AIDET and protect patient privacy; resolve issues promptly.
• Support department productivity, mentor new staff, and promote MySharp app usage.

Skills

Customer service

EMR experience

Communication skills

Bilingual preferred

Education

HS Diploma or Equivalent

Tools

EMR system

Job description

Sharp HealthCare in San Diego, CA, is seeking a patient access specialist to join the front desk team. You will register patients, verify insurance and collect required information while guiding them through forms in the EMR system.

You will also validate guarantor eligibility, provide good faith estimates, schedule follow-up visits, and deliver compassionate service using AIDET, while protecting privacy and supporting department goals.