Patient Service Specialist - Admitting/Access - Hillcrest

Scripps Health; San Diego (CA); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development programs

Retirement options

Job summary

Scripps Health in San Diego is seeking a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You will be on the front line for creating a positive experience by gathering information for accurate registration, including medical records, referrals, authorizations, and check-in duties.

The role includes handling billing inquiries, verifying eligibility and benefits, collecting patient responsibility, processing payments, and supporting the care team to

Qualifications

• Experience with patient registration and front-desk duties.
• Ability to verify insurance coverage and benefits.
• Experience handling billing inquiries and payments.
• Strong customer service mindset and professionalism.

Responsibilities

• Interact with patients, payers, and providers to gather information for accurate registration, including medical record number, referrals, and authorizations.
• Receive and route messages and assist with billing inquiries as needed.
• Manage patient check-in and check-out, verify demographics and insurance, and ensure forms are completed.
• Explain coverage details, discuss payment options including financial assistance, and provide price estimates.
• Support the patient care team and assist clinical staff as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Patient registration

Job description

This is a benefittedFull Time position (80 hours per pay period) with a varied schedule located at our Scripps Mercy Hospital San Diego in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Mercy Hospital San Diego as a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.