Frontline Operations & Paperwork Specialist

CarMax Auto Superstores; Dallas, Irving (TX, TX); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax Auto Superstores is hiring a Business Operations Associate in Irving, TX. You will support store operations by handling sales paperwork, audits, appraisals, and cash processes while delivering excellent customer service in a fast-paced team environment.

You will process finance contracts, DMV documents, and deal jackets, and help train new associates across departments, ensuring accuracy and security in every step.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organization

Customer service

Communication

MS Office

Tools

Microsoft Office

Job description

CarMax Auto Superstores is hiring a Business Operations Associate in Irving, TX. You will support store operations by handling sales paperwork, audits, appraisals, and cash processes while delivering excellent customer service in a fast-paced team environment.

You will process finance contracts, DMV documents, and deal jackets, and help train new associates across departments, ensuring accuracy and security in every step.