Frontline Loss Prevention & Customer Service Associate

The TJX Companies, Inc.; Hazleton (Luzerne County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision benefits

Life insurance

Job summary

The TJX Companies, Inc. is hiring for a Loss Prevention role at TJ Maxx Hazleton, PA. You will deter theft, assist customers, and coordinate with store teams to maintain safety and a positive shopping environment.

Requirements include strong communication, decision making, and the ability to work independently. Prior retail or security experience is helpful. The role supports a dynamic, fast-paced retail setting with a focus on policy compliance and customer service.

Qualifications

• Strong verbal and written communication.
• Sound decision making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years retail or security experience.

Responsibilities

• Maintain proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete uniform including a Body Worn Camera.
• Greet customers and demonstrate courtesy and respect.
• Position at the front of the store or in a department.
• Refer customers to store management or customer service via radio.
• Observe and report suspicious behavior or incidents to LP or store management.
• Perform a closing safety sweep with management.
• Document incidents in AIIM Case Management.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Initiative

Time management

Stand for long periods

Retail experience

Security experience

Job description

The TJX Companies, Inc. is hiring for a Loss Prevention role at TJ Maxx Hazleton, PA. You will deter theft, assist customers, and coordinate with store teams to maintain safety and a positive shopping environment.

Requirements include strong communication, decision making, and the ability to work independently. Prior retail or security experience is helpful. The role supports a dynamic, fast-paced retail setting with a focus on policy compliance and customer service.