Operations Admin: Frontline Support & Data Reporting

FedEx Logistics; Lebanon (OH); On-site; USD 25,000 - 37,000; Full time

Job summary

FedEx Logistics seeks a clerical and administrative associate to support hub and station operations, including linehaul, quality assurance and customer service.

You will process data, generate reports, assist with audits, and act as frontline contact for customer inquiries while ensuring accurate scans and timely delivery.

Requires High School Diploma or GED, four years of relevant experience, and proficiency with Microsoft Office; pay range is 18.19–27.34 USD per hour.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations environment preferred.
• Proficiency with Microsoft Office and data entry/typing; strong organizational skills.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, phone).
• Review, research and enter data in systems to support functional area.
• Compile data and create regular and adhoc reports for management.
• Serve as frontline customer service to receive, resolve or escalate inquiries and issues.
• Assist with audits and data retrieval for BCSA review.
• Prioritize workflow to maximize same-day delivery readiness.
• Ensure accurate scan statuses and proper handling of damaged/ misaddressed packages.

Skills

Data entry

Customer service

Time management

Typing

Microsoft Office

Education

High School Diploma or GED

Job description

FedEx Logistics seeks a clerical and administrative associate to support hub and station operations, including linehaul, quality assurance and customer service.

You will process data, generate reports, assist with audits, and act as frontline contact for customer inquiries while ensuring accurate scans and timely delivery.

Requires High School Diploma or GED, four years of relevant experience, and proficiency with Microsoft Office; pay range is 18.19–27.34 USD per hour.