Frontline IT Support Technician — Customer-Focused Solutions

Envision Technology Advisors; Pawtucket (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology firm in Pawtucket is seeking a customer-oriented professional to join their team. In this role, you will provide exceptional support, troubleshoot technical issues, and communicate effectively with clients. The ideal candidate has over 2 years of experience in help desk support and a strong background in handling common PC issues. Your dedication to excellent customer service and technical proficiency with various technologies will contribute to the team's success. This role offers a chance to be part of an innovative environment focused on client satisfaction.

Qualifications

• 2+ years providing help desk or hands-on technical support.
• Experience with common PC issue resolutions like virus removal and troubleshooting.
• Ability to demonstrate understanding of good customer service.

Responsibilities

• Provide exceptional customer service.
• Serve as administrator for Ground Control suite of technologies.
• Communicate potential ticket resolutions to clients.

Skills

Excellent communicator

Customer service skills

Strong troubleshooting skills

Tools

Sonicwall

MS server operating systems

Mac OS

Virtualization

Symantec

Job description

A leading technology firm in Pawtucket is seeking a customer-oriented professional to join their team. In this role, you will provide exceptional support, troubleshoot technical issues, and communicate effectively with clients. The ideal candidate has over 2 years of experience in help desk support and a strong background in handling common PC issues. Your dedication to excellent customer service and technical proficiency with various technologies will contribute to the team's success. This role offers a chance to be part of an innovative environment focused on client satisfaction.