Frontline IT Support Technician - Level 1

The Expert Institute; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading consulting firm is seeking a Level 1 IT Support Technician in Milwaukee. In this role, you will be the first point of contact for technical support, resolving IT requests and managing hardware deployments. The ideal candidate has 1-3 years of experience, strong troubleshooting skills for Windows and macOS, and a customer-first mindset. Responsibilities also include onboarding new hires and maintaining inventory. The environment is dynamic and collaborative, perfect for those with a detail-oriented approach.

Qualifications

• 1–3 years of experience in IT Helpdesk or Desktop Support.
• Strong familiarity with Windows and macOS hardware troubleshooting.
• Excellent interpersonal skills for communicating with non-technical users.

Responsibilities

• Field and resolve daily IT requests via multiple channels.
• Prepare and deploy new Windows and Apple devices.
• Maintain real-time inventory of all physical IT assets.
• Lead IT portion of new hire orientations.
• Collaborate to update internal IT documentation.

Skills

Troubleshooting Windows and macOS

Customer service

Inventory tracking

Ticketing systems

Endpoint management tools

Job description

A leading consulting firm is seeking a Level 1 IT Support Technician in Milwaukee. In this role, you will be the first point of contact for technical support, resolving IT requests and managing hardware deployments. The ideal candidate has 1-3 years of experience, strong troubleshooting skills for Windows and macOS, and a customer-first mindset. Responsibilities also include onboarding new hires and maintaining inventory. The environment is dynamic and collaborative, perfect for those with a detail-oriented approach.