Frontline IT Support Specialist (Service Desk)

Smart AutoCare; Richardson (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A consumer protection service company in Richardson, Texas, is seeking a Service Desk Technician to provide technical support to team members, troubleshoot IT issues, and maintain helpdesk operations. The ideal candidate has 1-2 years of experience, a Bachelor’s degree in Computer Science or similar, and strong problem-solving and communication skills. This role may require after-hours support. Join us to ensure customer value and operational excellence.

Qualifications

• 1-2 years proven experience as a Service Desk Technician.
• Excellent diagnostic and problem-solving skills.
• Ability to communicate effectively with team members.

Responsibilities

• Providing first contact support for IT service desk tickets.
• Troubleshooting and installing workstations and specialized software.
• Maintaining helpdesk data and producing activity reports.

Skills

Customer service orientation

Problem-solving skills

Communication skills

Time management

Teamwork

Organization

Education

Bachelor of Science in Computer Science or relevant field

Tools

Microsoft Office

Windows platforms

Mobile devices

Job description

A consumer protection service company in Richardson, Texas, is seeking a Service Desk Technician to provide technical support to team members, troubleshoot IT issues, and maintain helpdesk operations. The ideal candidate has 1-2 years of experience, a Bachelor’s degree in Computer Science or similar, and strong problem-solving and communication skills. This role may require after-hours support. Join us to ensure customer value and operational excellence.