Service Desk Technician: Fast IT Help & Problem Solver

Smart AutoCare; Richardson (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Smart AutoCare in Richardson, Texas, seeks a Service Desk Technician to provide technical support to fellow team members. This customer service-oriented role involves troubleshooting, installation, and maintenance of systems and software.

The candidate should have 3-10 years of experience and a Bachelor of Science in Computer Science or equivalent. Essential skills include excellent diagnostic abilities and effective communication with team members. Various IT certifications such as COMPTIA A+ are preferred.

Qualifications

• 3-10 years of proven experience as a Service Desk Technician.
• Strong communication abilities with team members.
• Ability to work independently and on teams.

Responsibilities

• Providing first contact support and triage for IT service desk tickets.
• Troubleshoot, install, and upgrade workstations and software.
• Update helpdesk data and produce activity reports.

Skills

Customer service orientation

Diagnostic skills

Problem-solving skills

Project management

Windows troubleshooting

IT certifications

Education

Bachelor of Science in Computer Science

COMPTIA A+

Network +

Tools

Microsoft Office

Outlook

Mobile devices

Job description

Smart AutoCare in Richardson, Texas, seeks a Service Desk Technician to provide technical support to fellow team members. This customer service-oriented role involves troubleshooting, installation, and maintenance of systems and software.

The candidate should have 3-10 years of experience and a Bachelor of Science in Computer Science or equivalent. Essential skills include excellent diagnostic abilities and effective communication with team members. Various IT certifications such as COMPTIA A+ are preferred.