Desktop Support Specialist – Windows & Office Expert

Artech Information System LLC; Richardson (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing company is seeking a Deskside Support Representative for a 12-month contract role based in Richardson, TX. The ideal candidate will diagnose complex Microsoft OS issues, configure, and install applications, while also providing exceptional customer service and support for Windows and Office products. Strong communication skills are essential, as well as experience in technical support environments.

Qualifications

• Experience in diagnosing and remedying Microsoft OS problem tickets.
• Ability to install and configure common applications and PCs.
• Significant experience in a customer-facing, technical support environment.

Responsibilities

• Diagnose and resolve complex Microsoft OS problems.
• Interact positively with clients.
• Support Office and Outlook applications.

Skills

Diagnosing Microsoft OS problems

Verbal communication skills

Written communication skills

Customer-facing support

Windows OS support

Job description

A leading IT staffing company is seeking a Deskside Support Representative for a 12-month contract role based in Richardson, TX. The ideal candidate will diagnose complex Microsoft OS issues, configure, and install applications, while also providing exceptional customer service and support for Windows and Office products. Strong communication skills are essential, as well as experience in technical support environments.