Frontline IT Support Specialist: Customer-Centric Help Desk

CVS Health Corporation; Utah; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health Corporation in Utah is seeking a Help Desk Support Specialist to provide IT assistance primarily by phone, supporting a range of business applications and serving as the first escalation point for IT inquiries.

You will work in a fast-paced call center, diagnosing and resolving issues or escalating as needed while adhering to Service Desk processes and delivering excellent customer service.

Qualifications

• 2+ years of technical support experience.
• Desktop support or call center experience preferred.
• Ability to communicate with non-technical audiences.

Responsibilities

• Provide IT assistance via phone for business applications.
• Diagnose and resolve or escalate technical issues.
• Adhere to Service Desk processes and metrics.

Skills

Technical support experience

Call center experience

Customer service

Written and oral communication

Education

High School Diploma

Tools

Windows 10

Office 365

Edge

Chrome

Active Directory

Azure AD

AS400

Putty

SQL Server

Aternity

Dameware

SCCM

HP Printer Support

AnyConnect VPN

Citrix

VMware Horizon

Job description

CVS Health Corporation in Utah is seeking a Help Desk Support Specialist to provide IT assistance primarily by phone, supporting a range of business applications and serving as the first escalation point for IT inquiries.

You will work in a fast-paced call center, diagnosing and resolving issues or escalating as needed while adhering to Service Desk processes and delivering excellent customer service.