End-User IT Field Engineer | Repair & Desk-Side Support

Worldwide TechServices; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to perform intermediate repair tasks on technology-based products used in end-user computing environments. You will troubleshoot PCs, desktops, laptops, tablets, and printers while delivering excellent desk-side support for VIP clients.

The role emphasizes strong communication, adherence to procedures, and the ability to lift equipment up to 50 lbs.

Qualifications

• Technical school certification or equivalent (2–4 years) is typically required.
• Proficiency with relevant software and hardware systems.
• ITIL knowledge is preferred.
• A+ certification is desired.
• May require additional customer-specific certifications or training.

Responsibilities

• Troubleshoot and repair PC hardware and end-user devices.
• Provide desk-side support, including installation, moves, adds, or changes (IMAC).
• Assist VIP clients and communicate status and estimates clearly.
• Maintain high levels of customer service and satisfaction metrics.
• Follow documented service operations policies and procedures.

Skills

Communication skills

Customer facing

Oral & written skills

Instruction following

Physical ability

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Customer Service Engineer to perform intermediate repair tasks on technology-based products used in end-user computing environments. You will troubleshoot PCs, desktops, laptops, tablets, and printers while delivering excellent desk-side support for VIP clients.

The role emphasizes strong communication, adherence to procedures, and the ability to lift equipment up to 50 lbs.