Onsite IT Support Technician — End-User Help

Cef; Port Saint Lucie (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Telehealth

Disability insurance

Life insurance

Employee Assistance Program

Paid time off

Paid holidays

Parental leave

Employee discount

Training programs

Career growth

Job summary

City Electric Supply seeks a Deskside Support professional to be the first point of contact for end users, handling technical issues and providing onsite assistance to internal customers. You will gather information, troubleshoot, and escalate complex issues to Level 2 while following established procedures.

The role requires a high school diploma, 2+ years in a technical field, and solid MS Office skills. Occasional travel to Headquarters for meetings and trainings is expected.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a relevant technical field.
• Working knowledge of MS Office, including Word and Excel.
• Strong interpersonal and communication skills.
• Ability to multitask effectively in a dynamic environment.

Responsibilities

• Take initial calls and in person requests from users and create tickets accordingly.
• Provide onsite support to internal customers.
• Gather customer information and determine the underlying issue.
• Troubleshoot by researching symptoms and documenting the steps taken to identify the root cause.
• Apply hardware, software, and network troubleshooting skills to resolve issues.
• Escalate to a Level 2 technician within established time constraints.
• Follow up on open tickets until full resolution.
• Walk customers through the problem solving process clearly and patiently.
• Follow departmental standards and procedures.
• Contribute to team goals by supporting related tasks and results as needed.
• Work under supervision while communicating and coordinating effectively with the team.
• Some travel required to Headquarters for meetings and trainings.

Skills

MS Office

Strong communication

Multitasking

Team player

Education

High School Diploma or equivalent

Tools

Ticketing system

Job description

City Electric Supply seeks a Deskside Support professional to be the first point of contact for end users, handling technical issues and providing onsite assistance to internal customers. You will gather information, troubleshoot, and escalate complex issues to Level 2 while following established procedures.

The role requires a high school diploma, 2+ years in a technical field, and solid MS Office skills. Occasional travel to Headquarters for meetings and trainings is expected.