End-User IT Repair & Desk-Side Support Tech

Worldwide TechServices; Blair (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer at an intermediate level to diagnose and repair a range of technology-based products in end-user computing environments.

The role includes troubleshooting PCs, desktops, laptops, tablets, and printers, providing desk-side support, IMAC moves, and VIP client assistance while meeting service metrics and maintaining professional standards.

Qualifications

• Technical school certification or equivalent experience required.
• 2-4 years in IT support/repair preferred.
• Experience with PCs, desktops, laptops, tablets, and printers preferred.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Support VIP clients.
• Respond to change management requests and install new PC equipment.
• Perform IMAC moves (Install/Move/Add/Change).
• Provide desk-side end-user support.
• Display outstanding technical and professional services skills at all times.
• Meet customer service satisfaction levels and operational metrics as outlined.
• Proactively communicate repair status to end-users and service desk.
• Follow documented service operations policies and procedures.

Job description

Worldwide TechServices is seeking a Customer Service Engineer at an intermediate level to diagnose and repair a range of technology-based products in end-user computing environments.

The role includes troubleshooting PCs, desktops, laptops, tablets, and printers, providing desk-side support, IMAC moves, and VIP client assistance while meeting service metrics and maintaining professional standards.