Frontline IT Support Technician - Elevate User Productivity

SEBENZA LLC,; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

SEBENZA LLC in Tallahassee, FL is seeking a Client Technologies Technician to be the friendly front line of an IT Help Desk in a fast-paced environment. You will troubleshoot, assist users, and ensure systems stay productive.

You will manage user accounts, maintain knowledge bases, and uphold data security while collaborating with IT teams to resolve issues and improve the user experience.

Qualifications

• 2+ years of experience in a help desk or service desk environment.
• Strong working knowledge of Microsoft Office and common desktop technologies.
• Hands-on experience troubleshooting hardware, software, and user access issues.
• Clear communicator who can explain technical concepts to non-technical users.
• Organized, detail-oriented, and comfortable working in a structured environment.
• Ability to pass a background screening.

Responsibilities

• Answering, documenting, and triaging help desk requests via phone, email, and chat.
• Resolving common issues such as password resets, account unlocks, and connectivity problems.
• Managing user accounts, access rights, and deactivations in enterprise systems.
• Escalating complex issues to the appropriate technical teams.
• Maintaining IT knowledge base content and self-service resources.
• Assisting users with general computer and software questions.
• Managing loaner equipment, peripherals, and IT inventory.
• Supporting audits, inventories, and team improvement initiatives.
• Ensuring compliance with data security and confidentiality requirements.

Skills

Microsoft Office

Desktop technologies

Troubleshooting

Communication

Organization

Job description

SEBENZA LLC in Tallahassee, FL is seeking a Client Technologies Technician to be the friendly front line of an IT Help Desk in a fast-paced environment. You will troubleshoot, assist users, and ensure systems stay productive.

You will manage user accounts, maintain knowledge bases, and uphold data security while collaborating with IT teams to resolve issues and improve the user experience.